Frequently Asked Questions
Can I choose where I get my energy?
Yes. If you live in a state where the energy industry is deregulated, you can choose where you get your enery. You have two basic choices: 1) your local utility company or 2) an independent energy services company.
What is deregulation?
When industries are deregulated, private businesses are allowed to enter the market and compete. In states where the energy industry is deregulated, public utility companies no longer operate as regulated monopolies and energy services companies can enter the market.
Does moving to an energy services company hurt local utility companies?
No. In fact, utility companies actually want their customers to move to an independent supplier because it allows them to get out of the supply side of the energy business where they do not profit. They can then focus on delivery and service, where their margins are higher. In fact, most utilities sometimes offer incentives to entice their customers to move to an independent supplier.
How can I save on my energy bill?
One guaranteed way to lower your energy costs is to consume less energy. Another way to lower your costs is to change your energy supplier. State utility commissions regulate the rates utilities must charge and everyone is charged the same rates. But energy services companies don't face such restrictions; they can offer competitive pricing and choices of plans.
Why should I change my energy supplier?
There are several compelling reasons to move from your utility company to an energy service company: 1) You'll get choices that you simply can't get from your utility company 2) You'll get your energy at a competitive price 3) You'll be eligible for any current new customer promotions 4) You'll be eligible for any incentives your utility company is offering 5) It's easy to switch and there will be NO disruption in service 6) There are no costs/fees associated with making the change.
How do I change my energy supplier?
It's easy. Just complete the enrollment form. We will work directly with your utility company to make the change happen.
Does it cost anything to change my supplier?
No. There is no cost to change your energy supplier. In fact, changing from your utility to a supplier will save you money since you are lowering your rate by making the switch.
Is the change to a new supplier immediate?
No. It can take your current utility company up to 60 days to allow the changeover to your new supplier.
Will I experience a disruption in service if I change suppliers?
No. The change to a new energy supplier is seamless to the end-customer since your utility continues to deliver your energy.
Who do I call if I have a problem with my service?
You still contact your local utility company for service-related issues. They will continue to deliver your energy and provide you with service no matter who you choose to supply your energy.
What's the difference between Variable and Fixed-rate Plans?
With a Variable Rate Plan, your rate (or cost per unit of energy) fluctuates with the market. When the cost of energy rises, your rate increases; when it falls, your rate decreases. With a Fixed Rate Plan, however, your rate stays constant. There are no monthly surprises because of rate changes; you control your energy cost by controlling your consumption and you can save money over time if the cost of energy increases.
What is green power?
Green power is the name for energy that is generated from renewable sources like wind, water (hydro) and biomass. It is clean energy that doesn't negatively impact the atmosphere, thereby supporting the health of our environment and preserving our resources for future generations.
What is an ESCO?
ESCO stands for Energy Service Company (or Energy Supply Company). ESCOs are independent companies that supply energy to residences and/or businesses, and work hand-in-hand with public utility companies. ESCOs sell (supply) the energy and the utilities deliver it to the end-customer and provide service. The terms REM (Retail Electric Marketer), NGM (Natural Gas Marketer), energy provider, and energy supplier are synonymous with ESCO.
What is an REM?
REM stands for Retail Electric Marketer (or Retail Energy Marketer). REMs are independent companies that supply electricity to residences and/or businesses and work hand-in-hand with public utility companies. REMs sell the electricity (supply it) and the utilities deliver it to the end-customer and provide service. The terms ESCO (Energy Service Company) and REP (Retail Energy Provider) are synonymous with REM.
What is an NGM?
NGM stands for Natural Gas Marketer. NGMs are independent companies that supply natural gas to residences and/or businesses and work hand-in-hand with public utility companies. NGMs sell or supply the natural gas and the utilities deliver it to the end-customer and provide service. The term ESCO (Energy Service Company) is synonymous with NGM.
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